At Club33, we take our responsibility to protect every member's personal information seriously. This Privacy Policy transparently explains how we collect, use, store, and safeguard your data.
Questions about your privacy? Contact the club33 support team via 24/7 live chat.
Club33 ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information as a member of the Club33 online casino platform.
This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. By using the Club33 platform, you acknowledge that you have read and understood this Privacy Policy.
When you register a club33 account, we collect the information needed to verify your identity and ensure our platform is used responsibly:
To facilitate deposit and withdrawal transactions, we collect payment-related information including bank account numbers, bank names, and e-wallet details such as TNG eWallet and GrabPay. We do not store credit or debit card information directly — all card transactions are processed through PCI-DSS certified third-party payment gateways.
We also automatically collect technical data and user behaviour information that helps us improve our services:
As part of the Know Your Customer (KYC) process, we may request copies of your identity documents, recent bank statements, or proof of address for verification and anti-money laundering (AML) compliance purposes.
The information we collect is used solely for legitimate and necessary purposes to operate the club33 platform. Below is a summary table of how your data is used:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, IC, date of birth, documents | Legal obligation |
| Deposit & withdrawal processing | Bank account, e-wallet details | Contract performance |
| Service communications | Email, phone number | Legitimate interests |
| Fraud detection & AML | Transaction records, IP, logs | Legal obligation |
| Marketing & promotions | Email, game preferences | Consent |
| Platform improvements | Usage data and feedback | Legitimate interests |
With your consent, we will send you promotional information, bonus offers, and the latest club33 updates via email or push notifications. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team.
Club33 does not share your personal information with external parties except in the following limited and controlled circumstances:
We work with selected partners who help us operate our platform, including payment gateway providers, cloud computing service providers, and identity verification companies. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
We may disclose your information when required by law, court order, or direction from a competent authority such as Bank Negara Malaysia, the Securities Commission, or law enforcement agencies. In such situations, we will notify you of the disclosure to the extent permitted by law.
In the event of a merger, acquisition, or sale of club33 assets, user information may be transferred as part of that transaction. You will be notified in advance and have the right to delete your account if you do not agree with the new terms.
Club33 continuously invests in the latest security infrastructure to keep your data protected at all times. Our security measures include:
While we do everything we can to protect your data, account security also depends on your own actions. We recommend using a strong and unique password, not sharing your login credentials with anyone, and reporting to us immediately if you suspect any unauthorised access to your account.
As a club33 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal information:
Request a copy of the personal information we hold about you at any time.
Update or correct your personal information that is inaccurate or incomplete.
Request deletion of your data when there is no longer a valid reason for us to retain it.
Object to the processing of your data for direct marketing purposes or certain legitimate interests.
Receive your data in a structured, machine-readable format for portability.
Request that we restrict how we use your data under certain circumstances.
To exercise any of the above rights, please contact the club33 support team via live chat or our support email. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days with notice to you.
Cookies are small text files stored on your device when you visit the club33 platform. They help us recognise you on return visits, save your preferences, and improve your overall browsing experience.
You can control and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the Club33 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.
Club33 retains your personal information for as long as your account is active or as necessary to fulfil the purposes stated in this Privacy Policy. Specifically:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you.
The club33 platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal information from minors. Should we discover that we have collected data from an underage individual without knowledge, we will promptly take steps to delete that information and close the account in question.
If you are a parent or guardian and believe your underage child has registered on Club33, please contact our support team immediately so we can take the appropriate action.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer via:
We are committed to resolving any complaints within 14 working days. If you are not satisfied with our response, you have the right to file a complaint with the Malaysia Personal Data Protection Department or the relevant data protection authority.
Every step we take in handling your data is designed to protect your interests and security as a club33 member.
All data transmitted through the club33 platform is protected with 256-bit SSL encryption — the same standard used by leading financial institutions in Malaysia.
Your identity documents are processed through a secure identity verification system and deleted once the KYC process is complete, unless retention is required by law.
Club33 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data remains under our control.
Club33's data handling policies and practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.
Easily manage communication preferences, review stored data, or request account deletion through your account settings or by contacting our support team.
Club33's security infrastructure undergoes regular independent audits by certified cybersecurity firms to ensure your data protection is consistently maintained.